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Got a question about a conversion, billing, or a custom enterprise plan? Our team is just a message away — no chat-bots, no scripts.
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FAQ
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Quick answers to the questions our customers ask the most. Can't find what you're looking for? Reach out to our team — we'd love to help.
Still have questions?
Most queries get a response within 2 to 8 hours on business
days. Pro and Business plans include priority support with sub-1-hour SLA.
Yes. We offer dedicated team workspaces, SSO, custom invoicing, and an
onboarding manager. Contact sales for a custom
quote.
Eligible plans include a 14-day money-back guarantee. You can
cancel anytime from your dashboard — no fine print.
All uploads use TLS in transit and AES-256 at rest. Files are auto-deleted
after 24 hours. We are GDPR & SOC 2 compliant.
Yes — our REST API supports every conversion in the dashboard. SDKs are
available for Node, Python and PHP.