This Privacy Policy explains how ProConvertor, operated by Urban Prime Limited (“ProConvertor,” “we,” “us,” or “our”), collects, uses, and protects information when you access our website and file-conversion services.
Information We Collect
We may collect the following categories of information:
Account Information
When you create an account, we may collect your email address, account identifier, subscription level, and account activity.
Uploaded Files
We temporarily receive the files you upload and the converted files generated through our service. These files are processed only to provide the operation you request.
Payment Information
Payments are processed by Stripe. We may receive limited payment-related information, such as your subscription status, payment status, billing name, transaction identifier, and the last four digits of your payment method. We do not directly store complete payment-card numbers.
Technical Information
We may automatically collect information such as your IP address, browser type, device type, operating system, referring page, visited pages, error logs, and timestamps.
Communications
If you contact us, we may retain your name, email address, message, and any information you voluntarily provide.
How We Use Information
We may use collected information to:
- Create and manage user accounts
- Process file conversions
- Provide and manage subscriptions
- Authenticate users
- Respond to questions and support requests
- Diagnose technical problems
- Monitor performance and prevent abuse
- Improve ProConvertor’s features and usability
- Enforce our Terms and Conditions
- Comply with applicable legal obligations
How We Handle Uploaded Files
Uploaded files are used only to perform the operation requested by the user. They are temporarily retained and automatically deleted according to our file-deletion schedule.
We do not claim ownership of uploaded files. We do not sell uploaded files or intentionally use their contents for advertising.
Do not upload highly sensitive information unless you understand and accept the risks associated with transmitting information over the internet.
How We Share Information
We may share limited information with service providers that help us operate ProConvertor, including hosting, analytics, email-delivery, payment-processing, error-monitoring, and security providers.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws or legal requests
- Protect the rights and safety of ProConvertor or others
- Investigate fraud, security incidents, or misuse
- Complete a merger, acquisition, financing, or sale of business assets
We do not sell personal information for money.
Data Retention
We retain account, subscription, transaction, support, and technical information only for as long as reasonably necessary for business, security, tax, accounting, and legal purposes.
Uploaded and converted files follow a shorter automatic deletion schedule because permanent file storage is not currently part of the service.
Cookies and Analytics
ProConvertor may use essential cookies to provide authentication, security, subscription management, and other necessary website functions.
We may also use analytics technologies to understand website performance and usage. Additional information is available in our Cookie Policy.
Your Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also:
- Update certain account details
- Cancel your subscription
- Adjust cookie preferences where available
- Request deletion of your account
To submit a privacy request, contact us at support@Proconvertor.net. We may need to verify your identity before completing the request.
Children’s Privacy
ProConvertor is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and delete it where appropriate.
International Users
Your information may be processed in the United States or other countries where our service providers operate. Data-protection laws in those locations may differ from the laws in your country.
Changes to This Policy
We may update this Privacy Policy as ProConvertor changes. The updated version will be posted on this page with a revised effective date.
Contact Us
Email: support@Proconvertor.net